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Purchasing
All items
are available in our Toronto showroom or through our online
catalog. Custom production lighting
is always available in a range of different finishes.
Our inventory of restored antique
lighting is ever changing. We encourage you to e-mail (tocl@surenet.net)
or call us ( Customer Service 1-888-527-1825)
with any inquiries you might have regarding lighting fixtures
or anything you have seen on our site.
Showroom
Orders
By visiting
our showroom, clients have the opportunity to view our entire
inventory in person. We are renowned for our exceptional workmanship,
finishes and restorations.
Courteous and knowledgeable staff, are on hand to guide you
through the showroom and can help you determine appropriate
fixture options and measurements.
Choosing
the right fixture is an important decision. This is why we offer
an approval policy
(some exclusions) which allows you to take a fixture home on
a trial basis. This is a valuable opportunity for clients to
confirm that the style, finish and lighting requirements are
appropriate. (Please note that the approval policy is valid
only before the sale is finalized)
Long
Distance Orders
When you
are interested in ordering and a trip to Toronto is not an option,
we take the time to build a long distance professional relationship.
If you are
interested in learning more about our product or would like
a shipping and packing quotation, please provide us with the
following information:
1.
Name
2. Questions
3. Fixture product number (located at the top
left hand corner and reads ac0001ab , pc0087bw
etc.)
4. Shipping Address (for packing and shipping
quotes)
We do our
best to respond within 3 business days but keep in mind that
this can vary depending on the information and specifications
of the inquiry.
Please call
us directly at (416) 362-6203
(Greater Toronto Region) or at 1-888-527-1825
if you require immediate assistance.
Long distance
approvals are available on an individual basis with exceptions.
Please contact us to learn more.
Shipping
We ship
worldwide through trusted carriers such as UPS, Canada Post,
Purolator Courier and Greyhound Courier Express. Depending on
the size and destination of the goods we also employ licensed
and bonded private carriers for larger or delicate shipments.
Shipping
costs are based on:
- Size (measurements and weight)
- Destination
- Service and mode of transport
- Insurable value of the goods.
For international
orders, buyers are responsible for all brokerage, duties and
additional provincial/state and federal taxes. These are separate
charges that will not appear on your invoice.
Packing
All items
are professionally packaged on premises and meet with carrier
standards. We have packaged hundreds of goods that have been
shipped around the world. Our standards are high and we inspect
every package before it leaves our showroom.
Payment
All prices
on the website are in Canadian Dollars before applicable taxes
and shipping/packing costs. For orders to the U.S.A, we are
equipped to accept US funds and will obtain an exchange rate
quote at the time of sale. Please be aware that currency rates
will fluctuate.
We accept
the following payments
Showroom:
Visa
MasterCard
Debit Card
Cash
Cheque (deposits only)
Long
Distance:
Money Order
Bank Draft
Wire Transfer
Cheque (Canada only)
Paypal
All outstanding
balances must be paid in full prior to goods being released.
Sales Tax, Duty and Brokerage
Purchasers
are responsible for any provincial or state taxes, brokerage
and or duty charges incurred when items are shipped. Items shipped
in Ontario are subject to PST and GST. Items shipped within
Canada are subject to GST. Local taxes are the buyer's responsibility.
Items shipped
to the United States are PST and GST exempt yet subject to applicable
federal and state taxes.
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